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Pickup Premium Dry Fruits
Privacy
Policy
We value your trust. This policy explains exactly how we collect,
use, and protect your personal information.
📅 Effective Date: 1st January 2026
|
Last Updated: May 2026
Contents
1 Information We Collect
2 How We Use Your Information
3 Information Sharing
4 Cookies & Tracking
5 Data Security
6 Your Rights
7 WhatsApp & Communications
8 Third-Party Links
9 Children’s Privacy
10 Policy Updates
11 Contact Us
Welcome to Pickup (“we”, “our”, “us”). We are a premium dry fruits brand based in Karachi, Pakistan, operating at pickup.com.pk. We are committed to protecting your privacy and handling your personal data with the highest level of care and transparency.
By visiting our website, placing an order, or contacting us via WhatsApp or email, you agree to the practices described in this Privacy Policy. Please read it carefully.
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Section 01
Information We Collect
We collect the following types of information when you interact with us:
Personal Information (provided by you):
- Full name and contact number (phone / WhatsApp)
- Email address
- Delivery address (for order fulfillment)
- Order details — products, quantity, and preferences
- Any messages or enquiries you send us
Automatically Collected Information:
- IP address and browser type
- Pages visited and time spent on our website
- Device type (mobile, desktop, tablet)
- Referral source (how you found our website)
Note: We do not collect sensitive personal information such as financial account details, passwords, or government ID numbers. Payment transactions, if any, are handled through secure third-party gateways.
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Section 02
How We Use Your Information
Your information is used solely for legitimate business purposes:
- Order Processing — To confirm, pack, and deliver your order to the correct address.
- Customer Support — To respond to your queries, complaints, or special requests promptly.
- Order Updates — To send delivery confirmations and status updates via WhatsApp or SMS.
- Service Improvement — To understand how customers use our website and improve the experience.
- Promotional Communication — Only if you have opted in, to inform you of new products, offers, or seasonal promotions (Eid, corporate gifts, etc.).
- Legal Compliance — To comply with applicable laws and regulations in Pakistan.
We never use your data for automated decision-making or profiling.
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Section 03
Information Sharing
We do not sell, rent, or trade your personal information to any third party. Ever.
We may share your information only in these limited circumstances:
- Delivery Partners — Your name and address may be shared with our local courier or delivery service solely for the purpose of completing your order.
- Payment Processors — If you pay online, your payment details are handled directly by the payment gateway (e.g., JazzCash, EasyPaisa, or bank transfer) and are not stored by us.
- Legal Requirements — If required by law, court order, or government authority in Pakistan, we may disclose your information.
- Business Transfer — In the unlikely event of a business merger or acquisition, your information may be transferred as part of that transaction, with the same privacy protections in place.
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Section 04
Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience.
Types of cookies we use:
- Essential Cookies — Required for basic website functionality such as shopping cart and session management. These cannot be disabled.
- Analytics Cookies — Help us understand visitor behaviour (e.g., Google Analytics). This data is anonymised and aggregated.
- Preference Cookies — Remember your settings and preferences for a better experience on return visits.
You can control or disable cookies through your browser settings at any time. Note that disabling essential cookies may affect website functionality.
We do not use advertising or remarketing cookies, and we do not track you across other websites.
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Section 05
Data Security
We take the security of your data seriously and implement appropriate technical and organisational measures to protect it:
- SSL encryption on all website pages (HTTPS)
- Access to customer data restricted to authorised personnel only
- Regular security reviews of our systems
- No storage of payment card details on our servers
While we take every reasonable precaution, no online system can be 100% secure. If you suspect any unauthorised use of your information, please contact us immediately.
Data Retention: We retain your personal information for as long as necessary to fulfil your order and comply with legal obligations — typically no longer than 3 years from your last transaction.
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Section 06
Your Rights
You have the following rights regarding your personal data:
- Access — You may request a copy of the personal information we hold about you.
- Correction — You may ask us to correct any inaccurate or incomplete information.
- Deletion — You may request that we delete your personal information, subject to legal obligations.
- Opt-Out — You may unsubscribe from marketing communications at any time by replying “STOP” to our WhatsApp messages or emailing us.
- Portability — You may request your data in a structured, machine-readable format.
To exercise any of these rights, please contact us at pickupdryfruits@gmail.com or via WhatsApp at +92 300 0125242. We will respond within 7 business days.
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Section 07
WhatsApp & Direct Communications
A significant part of our business is conducted via WhatsApp. When you message us on WhatsApp at +92 300 0125242, please be aware of the following:
- WhatsApp messages are subject to WhatsApp’s own Privacy Policy (owned by Meta).
- We store order-related WhatsApp conversations for fulfilment and customer support purposes.
- We do not share your WhatsApp number or conversation content with third parties.
- By initiating a conversation, you consent to us using your contact details for order-related communication.
We will only send you promotional WhatsApp messages if you have explicitly opted in. You can opt out at any time by replying “STOP”.
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Section 08
Third-Party Links
Our website may contain links to external websites such as our social media pages, courier tracking systems, or payment portals. These websites have their own privacy policies, which we encourage you to review.
We are not responsible for the content or privacy practices of any third-party website. Clicking on a link to an external site is at your own discretion.
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Section 09
Children’s Privacy
Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.
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Section 10
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will:
- Update the “Last Updated” date at the top of this page.
- Notify regular customers via WhatsApp or email for significant changes.
We encourage you to review this page periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.
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Section 11
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please contact us through any of the following channels:
- Business Name: Pickup Premium Dry Fruits
- Address: Khayaban-e-Bukhari, DHA Phase 6, Karachi – 75500, Pakistan
- Email: pickupdryfruits@gmail.com
- Phone / WhatsApp: +92 300 0125242
- Website: pickup.com.pk
Still Have Questions?
Our team is happy to help with any privacy-related concerns.
💬 Chat on WhatsApp
✉️ Send an Email
